Customer Relationship Management Ppt Download

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Download Presentation Customer Relationship Management System An Image/Link below is provided (as is) to download presentation. Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. 2 Definisi CRM (1) CRM kependekan dari Customer Relationship Management. Dalam bahasa Indonesia dapat kita artikan sebagai Manajemen Hubungan Pelanggan. Download ppt 'Customer Relationship Management' Presentasi serupa. Membangun Strategi Businnes 2. PASAR BISNIS dan Perilaku Pembelian Bisnis. MANAJEMEN PEMASARAN JASA. Customer relationship management system software appnet group developed customer relationship management system softwarecrmis an essential part of modern business managementcrm concerns the relationship between the organization and its customers powerpoint ppt presentation free to view, powerpoint is the worlds most popular presentation.

Every business unit emphasizes on spurting a long term relationship with customers to nurture its stability in today’s blooming market. Customer’s expectations are now not only limited to get best products and services, they also need a face-to-face business in which they want to receive exactly what they demand and in a quick time.

Customer Relationship Management is an upright concept or strategy to solidify relations with customers and at the same time reducing cost and enhancing productivity and profitability in business. An ideal CRM system is a centralized collection all data sources under an organization and provides an atomistic real time vision of customer information. A CRM system is vast and significant, but it be can implemented for small business, as well as large enterprises also as the main goal is to assist the customers efficiently.

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Electronic Business: Scope B2C EC 企業價值 企業策略 KM SCM ERP CRM Supplier Customer BI B2B EC. Customer relationship management software helps you to manage all the team work like Finance management, warehouse management, Accounting or CRM Solutions. PowerPoint Templates. Online Customer Relationship Management Sales Mantra.

Usually an organization consists of various departments which predominantly have access to customer’s information either directly or indirectly. A CRM system piles up this information centrally, examines it and then makes it addressable within all the departments.

Lets take an example of an international call center which uses a CRM tool called ‘xyz’ and is integrated with a phone and a computer system or laptop. Now this system automatically perceives which customer is calling. Before the executive attends the phone the CRM system brings forth the customer details on the computer or laptop screen and also indicates what the opportunity of deals is with that particular customer, what the customer had already purchased or ordered in past and what is the probability of buying in future. Not only this, it can also highlight what all products best suit this customer. For finance department it may show the information regarding the current balance and for accounting department it may pop out the information regarding the recent purchases by the customer. All these pieces of data are stored in the CRM database and are available as and when it is needed.

Management

According to this example, CRM system provides a well defined platform for all business units to interact with their clients and fulfill all their needs and demands very effectively and to build long-term relationship.

Wangling this kind of relationship with customers is not easy to manage and it depends on how the systematically and flexibly a CRM system is implemented or integrated. But once it’s accomplished it serves the best way in dealing with customers. In turn customers feels gratitude of self-satisfaction and loyalty which results in better bonding with supplier and hence increasing the business.

A CRM system is not only used to deal with the existing customers but is also useful in acquiring new customers. The process first starts with identifying a customer and maintaining all the corresponding details into the CRM system which is also called an ‘Opportunity of Business’. The Sales and Field representatives then try getting business out of these customers by sophistically following up with them and converting them into a winning deal.

Customer Relationship Management Pdf

Customer Relationship Management strategies have given a new outlook to all the suppliers and customers to keep the business going under an estimable relationship by fulfilling mutual needs of buying and selling.


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Customer Relationship Management Ppt Download For Mac


Customer Relationship Management Presentation

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Customer Relationship Management Ppt Free Download

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